Address: Leeds Skelton Lake Services J45, M1, LS9 0AS, Leeds
Phone: +44 113 468 8903
Website: Go to site
E-Mail: legal@pizzaexpress.com"u003elegal@pizzaexpress.comu003c/au003e:u003c/pu003enu003cp style="margin-bottom: 0.0001pt;"u003eFAO: Legal Departmentu003c/pu003enu003cp style="margin-bottom: 0.0001pt;"u003ePizzaExpress (Restaurants) Limitedu003cbr /u003enBuilding 01,u003cbr /u003enArc Uxbridge,u003cbr /u003enSanderson Road,u003cbr /u003enUxbridge,u003cbr /u003enMiddlesex,u003cbr /u003enUB8 1DHu003c/pu003enu003cp style="margin-bottom: 0.0001pt;"u003eu0026nbsp;u003c/pu003enu003cpu003e1.4 PizzaExpress (Restaurants) Limited is the controller of your Information for the purposes of the GDPR and is a company registered under number 02805490 and whose VAT number is GB 627 0767 30.u003c/pu003enu003cpu003eu003cstrongu003eu003cspan style="text-decoration: underline;"u003e2. What Information Do We Collect on our Website?u003c/spanu003eu003c/strongu003eu003c/pu003enu003cpu003e2.1 When you visit our Website (including the mobile optimised version of the website accessible from your portable hand-held device) you may provide us with personal information such as name, postcode, email address, mobile phone number, date of birth (month and year only), credit, debit, or PayPal account details and information about other members of your family who might be interested in our services ("Information"). You may provide us with Information in a number of ways:u003c/pu003enu003cp style="margin-left: 1cm;"u003ea) by supplying us with the Information as listed above, on an individual basis by registering as a registered user or subscribing to receive updates or offers from us. To become a registered user you must provide us with your name, postcode, date of birth (month and year only), and email address, but you may also provide us with additional information if you choose to do so.u003c/pu003enu003cp style="margin-left: 1cm;"u003eb) by corresponding with us by email, in which case we may retain the content of your email messages together with your email address and our responses;u003c/pu003enu003cp style="margin-left: 1cm;"u003ec) by booking a table, ordering a takeaway online using our Click u0026amp; Collect or Delivery service, downloading our offers, purchasing a gift card, purchasing PizzaExpress Live tickets, or applying for a job with us;u003c/pu003enu003cp style="margin-left: 1cm;"u003ed) through any preferences and areas of interest as advised by you on subscribing to our online services;u003c/pu003enu003cp style="margin-left: 1cm;"u003ee) by Information provided when you use our App (see below); andu003c/pu003enu003cp style="margin-left: 1cm;"u003ef) by Information provided when you use our mobile optimised website from your portable hand-held device including details of your physical location, where you have agreed to it being used.u003c/pu003enu003cpu003e2.2 From time-to-time we may give you the option to provide us with Information about other people in your life, for example as a registered user, you have the option to tell us whether you have any children and if so their gender and the month and year of their birth We use this Information to tell you about offers that may be relevant to your friends or family members in accordance with their age.u003c/pu003enu003cpu003e2.3 We may collect Information about your computer, including where available your IP address, operating system, browser type and the geographical location of your computer, for system administration purposes. We may also report aggregate information to our advertisers. This is statistical data about browsing actions and patterns and does not identify you as an individual.u003c/pu003enu003cpu003eu003cstrongu003eu003cspan style="text-decoration: underline;"u003e3. What Information do we collect on our App?u003c/spanu003eu003c/strongu003eu003c/pu003enu003cpu003e3.1 When using our App, you may provide us with the following Information:u003c/pu003enu003cp style="margin-left: 1cm;"u003ea) your name and contact details (email address and mobile telephone number), if you use the App to book a table at one of our restaurants;u003c/pu003enu003cp style="margin-left: 1cm;"u003eb) further information (mobile phone number, date of birth (month and year only), favourite restaurants, details about other members of your family who might be interested in our services, if you use the App to register as a registered user or subscribe to receive updates or offers from us. To become a registered user you must provide us with your name, postcode, email address, and date of birth (month and year only), but you may also provide us with additional information if you choose to do so;u003c/pu003enu003cp style="margin-left: 1cm;"u003ec) information which allows us to identify your credit or debit account details to complete a transaction with you, should you elect to pay for your takeaway or pay your restaurant bill using the u0026lsquo;Pay at Tableu0026rsquo; function via the App;u003c/pu003enu003cp style="margin-left: 1cm;"u003ed) your physical location, where you have agreed to it being used for the restaurant locator feature on the App or where you allow the App to access your location settings; andu003c/pu003enu003cp style="margin-left: 1cm;"u003ee) other Information that may be provided by you when adding content to our App, or to our social network pages such as Facebook.u003c/pu003enu003cpu003eu003cstrongu003eu003cspan style="text-decoration: underline;"u003e4. u0026nbsp;What Information do we collect in our restaurants or elsewhere?u003c/spanu003eu003c/strongu003eu003c/pu003enu003cpu003e4.1 When you are in one of our restaurants, we may collect the following Information when you use the PizzaExpress Wi-Fi service:u003c/pu003enu003cp style="margin-left: 1cm;"u003ea) your name and contact details (date of birth), email address, postcode and mobile telephone number)u003c/pu003enu003cp style="margin-left: 1cm;"u003eb) your physical location, whilst you are in the restaurant onlyu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eu003cspan style="text-decoration: underline;"u003e5. How we use your Informationu003c/spanu003eu003c/strongu003eu003c/pu003enu003cpu003e5.1 We will hold, use and disclose your Information for our legitimate business purposes including:u003c/pu003enu003cp style="margin-left: 1cm;"u003ea) to keep you up to date about important changes to our business;u003c/pu003enu003cp style="margin-left: 1cm;"u003eb) to direct-market products and services (including push notifications), advise you of news and industry updates, events, promotions and competitions and other information.u0026nbsp;u0026nbsp;Before we do so, you will be given an option to opt-out of such communications and an option to unsubscribe will also be provided with each communication. Regulation 22 of the Privacy and Electronic Communication Regulations allows us to send direct electronic marketing to you about the same or similar products you have ordered from us, as long as you are given an opportunity to opt out at the point of the data collection and in every subsequent message;u003c/pu003enu003cp style="margin-left: 1cm;"u003ec) to apply profiling technology which analyses our customersu0026rsquo; engagement with our direct marketing communications, activity and interests so that we can send you content that is relevant to you;u003c/pu003enu003cp style="margin-left: 1cm;"u003ed) to answer your queries;u003c/pu003enu003cp style="margin-left: 1cm;"u003ee) to provide further services to you by sharing your Information with other companies within our group of companies, as well as trusted third parties. Further details about this are set out in the section 8 below on Sharing your Personal Information;u003c/pu003enu003cp style="margin-left: 1cm;"u003ef) to release Information to regulatory or law enforcement agencies, if we are required or permitted to do so.u003c/pu003enu003cpu003e5.2 We may process certain sensitive personal data (known as special category data in GDPR) where you include it in information you send to us e.g. if you include information about your health in booking requests.u0026nbsp;u0026nbsp;We have processes in place to limit our use and disclosure of such sensitive data other than where permitted by law.u003c/pu003enu003cpu003eu003cstrongu003eu003cspan style="text-decoration: underline;"u003e6. The legal basis for processing your Informationu003c/spanu003eu003c/strongu003eu003c/pu003enu003cpu003e6.1 Under GDPR, the main grounds that we rely upon in order to process your Information are the following:u003c/pu003enu003cp style="margin-left: 1cm;"u003ea)u0026nbsp;u003cstrongu003eNecessary for compliance with a legal obligationu003c/strongu003eu0026nbsp;u0026ndash; we are subject to certain legal requirements which may require us to process your Information.u0026nbsp;u0026nbsp;u0026nbsp;We may also be obliged by law to disclose your Information to a regulatory body or law enforcement agency;u003c/pu003enu003cp style="margin-left: 1cm;"u003eb)u0026nbsp;u003cstrongu003eNecessary for the purposes of legitimate interestsu003c/strongu003eu0026nbsp;-u0026nbsp;u0026nbsp;either we, or a third party, will need to process your Information for the purposes of our (or a third partyu0027s) legitimate interests, provided we have established that those interests are not overridden by your rights and freedoms, including your right to have your Information protected.u0026nbsp;u0026nbsp;Our legitimate interests include responding to requests and enquiries from you or a third party, fulfilling takeaway, gift card or PizzaExpress Live ticket sales, optimising our website and customer experience, informing you about our products, services and other information we think you will be interested in based on your interactions with us and purchase history, and ensuring that our operations are conducted in an appropriate and efficient manner;u003c/pu003enu003cp style="margin-left: 1cm;"u003ec)u0026nbsp;u003cstrongu003eConsentu003c/strongu003eu0026nbsp;u0026ndash; in some circumstances, we may ask for your consent to process your Information in a particular way.u0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eu003cspan style="text-decoration: underline;"u003e7. How we share your Informationu003c/spanu003eu003c/strongu003eu003c/pu003enu003cpu003e7.1 In certain circumstances we will share your Information with other parties.u0026nbsp;u0026nbsp;Details of those parties are set out below along with the reasons for sharing it.u003c/pu003enu003cp style="margin-left: 1cm;"u003ea)u0026nbsp;u003cstrongu003eOther parties within our group of companies:u003c/strongu003eu0026nbsp;Your information may be shared with our UK affiliates including our parent company, as certain processing functions within PizzaExpress are centralised. Your information will not be shared with any of our international affiliates.u003c/pu003enu003cp style="margin-left: 1cm;"u003eb)u0026nbsp;u003cstrongu003eTrusted third parties:u003c/strongu003eu0026nbsp;In order to provide certain services, we will share your information with third party service providers such as IT infrastructure companies and email logistics providers. We will not share your data with any third party where it is not necessary to do so to provide a service to you.u003c/pu003enu003cp style="margin-left: 1cm;"u003ec)u0026nbsp;u003cstrongu003eRegulatory and law enforcement agenciesu003c/strongu003e. As noted above, if we receive a request from a regulatory body or law enforcement agency, and if permitted under GDPR and other laws, we may disclose certain personal information to such bodies or agencies.u003c/pu003enu003cp style="margin-left: 1cm;"u003ed)u0026nbsp;u003cstrongu003eNew business ownersu003c/strongu003e. If we or our business merges with or is acquired by another business or company, we will share your personal information with the new owners of the business or company and their advisors.u0026nbsp; If this happens, you will be sent notice of such event.u003c/pu003enu003cpu003eu003cstrongu003eu003cspan style="text-decoration: underline;"u003e8. How long we hold your Informationu003c/spanu003eu003c/strongu003eu003c/pu003enu003cpu003eWe will only retain your Information for as long as is necessary for the purpose or purposes for which we have collected it.u0026nbsp;u0026nbsp;u0026nbsp;The criteria that we use to determine retention periods will be determined by the nature of the data and the purposes for which it is kept.u0026nbsp;u0026nbsp;For example, if we receive your Information through a competition entry, we will retain your data for as long as is necessary to administer the competition. If we receive your Information when you apply for a job, we will retain your data for as long as is necessary to process your application, and maintain application statistics. If you have consented to receive direct marketing from us, we will not directly market to you for longer than three (3) years from the date you last visited a PizzaExpress restaurant, accessed our WiFi, made a purchase (via Click u0026amp; Collect, Delivery, our Pay at Table function or our App) booked a table or downloaded a voucher, unless you consent to receive direct marketing by opting in again before the expiry of that three (3) year period. In certain circumstances, once we have deleted or anonymised your data, we may need to retain parts of it (for example, your email address), in order to comply with our obligations under GDPR or other legislation, or for fraud detection purposes.u003c/pu003enu003cpu003eu003cstrongu003eu003cspan style="text-decoration: underline;"u003e9. Your rights relating to your Informationu003c/spanu003eu003c/strongu003eu003c/pu003enu003cpu003e9.1 You have certain rights in relation to personal information we hold about you. Details of these rights and how to exercise them are set out below.u0026nbsp;u0026nbsp;We will require evidence of your identity before we are able to act on your request.u003c/pu003enu003cp style="margin-left: 1cm;"u003ea)u0026nbsp;u003cstrongu003eRight of Accessu003c/strongu003e. You have the right at any time to ask us for a copy of the Information about you that we hold, and to confirm the nature of the Information and how it is used.u0026nbsp;u0026nbsp;Where we have good reason, and if the GDPR permits, we can refuse your request for a copy of your Information, or certain elements of the request. If we refuse your request or any element of it, we will provide you with our reasons for doing so.u003c/pu003enu003cp style="margin-left: 1cm;"u003eb)u0026nbsp;u003cstrongu003eRight of Correction or Completionu003c/strongu003e. If Information we hold about you is not accurate, or is out of date or incomplete, and requires amendment or correction you have a right to have the data rectified, updated or completed.u0026nbsp;u0026nbsp;You can let us know by contacting us at the address or email address set out above.u003c/pu003enu003cp style="margin-left: 1cm;"u003ec)u0026nbsp;u003cstrongu003eRight of Erasureu003c/strongu003e. In certain circumstances, you have the right to request that Information we hold about you is erased e.g. if the Information is no longer necessary for the purposes for which it was collected or processed or our processing of the Information is based on your consent and there are no other legal grounds on which we may process the Information.u003c/pu003enu003cp style="margin-left: 1cm;"u003ed)u0026nbsp;u003cstrongu003eRight to Object to or Restrict Processingu003c/strongu003e. In certain circumstances, you have the right to object to our processing of your Information by contacting us at the address or email address set out above.u0026nbsp;u0026nbsp;For example, if we are processing your Information on the basis of our legitimate interests and there are no compelling legitimate grounds for our processing which override your rights and interests.u0026nbsp;u0026nbsp;u0026nbsp;You also have the right to object to use of your Information for direct marketing purposes.u003c/pu003enu003cp style="margin-left: 1cm;"u003eYou may also have the right to restrict our use of your Information, such as in circumstances where you have challenged the accuracy of the Information and during the period where we are verifying its accuracy.u003c/pu003enu003cp style="margin-left: 1cm;"u003ee)u0026nbsp;u003cstrongu003eRight of Data Portabilityu003c/strongu003e. In certain instances, you have a right to receive any Information that we hold about you in a structured, commonly used and machine-readable format. You can ask us to transmit that Information to you or directly to a third party organisation.u003c/pu003enu003cp style="margin-left: 1cm;"u003eThis right exists in respect of Information that:u003c/pu003enu003cp style="margin-left: 1cm;"u003eu0026bull;u0026nbsp;you have provided to us previously; andu003c/pu003enu003cp style="margin-left: 1cm;"u003eu0026bull;u0026nbsp;is processed by us using automated means.u003c/pu003enu003cp style="margin-left: 1cm;"u003eWhile we are happy for such requests to be made, we are not able to guarantee technical compatibility with a third party organisationu0027s systems. We are also unable to comply with requests that relate to Information of others without their consent.u0026nbsp;u003c/pu003enu003cpu003e9.2 You can exercise any of the above rights by contacting us at the address or e-mail address set out above.u0026nbsp;u0026nbsp;You can exercise your rights free of charge.u003c/pu003enu003cpu003e9.3 Most of the above rights are subject to limitations and exceptions.u0026nbsp;u0026nbsp;We will provide reasons if we are unable to comply with any request for the exercise of your rights.u003c/pu003enu003cpu003eu003cstrongu003eu003cspan style="text-decoration: underline;"u003e10. Consentu003c/spanu003eu003c/strongu003eu003c/pu003enu003cpu003eTo the extent that we are processing your Information based on your consent, you have the right to withdraw your consent at any time.u0026nbsp;u0026nbsp;You can do this by unsubscribing via the link provided in any direct marketing communication, or contacting us at the address or email address set out above.u003c/pu003enu003cpu003eu003cstrongu003eu003cspan style="text-decoration: underline;"u003e11. Cookiesu003c/spanu003eu003c/strongu003eu003c/pu003enu003cpu003e11.1 Similar to other commercial websites, our Website uses a technology called "cookies" and web server logs to collect information about how our Website is used. A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that siteu0027s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookiesu003c/pu003enu003cpu003e11.2 Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our Website, and the websites visited just before and just after our Website.u003c/pu003enu003cpu003e11.3 Cookies, in conjunction with our web serveru0027s log files, allow us to calculate the aggregate number of people visiting our Website and which parts of the website are most popular. This helps us gather feedback so that we can improve our Website and better serve our customers. Cookies do not allow us to gather any personal Information about you and we do not generally store any personal Information that you provided to us in your cookies.u003c/pu003enu003cpu003e11.4 We use u0026lsquo;sessionu0026rsquo; cookies which enable you to carry information across pages of the Website and avoid having to re-enter information. Session cookies enable us to compile statistics that help us to understand how the Website is being used and to improve its structure.u003c/pu003enu003cpu003e11.5 We also use u0026lsquo;persistentu0026rsquo; cookies which remain in the cookies file of your browser for longer and help us to recognise you as a unique visitor to the Website, tailoring the content of certain areas of the Website to offer you content that match your preferred interests.u003c/pu003enu003cpu003eu003cstrongu003eu003cspan style="text-decoration: underline;"u003e12. Website Accessibilityu003c/spanu003eu003c/strongu003eu003c/pu003enu003cpu003e12.1 PizzaExpress recognises the importance of providing a website that is accessible to everyone and is easy to use. This section outlines our ongoing commitment to making our online services accessible and explains some of the accessibility features of this Website.u003c/pu003enu003cpu003e12.2 Website accessibility means that people with disabilities can use the Website. More specifically, Website accessibility means that people with disabilities can perceive, understand, navigate, and interact with the Website, and that they can contribute to the Website. Website accessibility also benefits others, including older people with changing abilities due to aging. (Quote from https://www.w3.org/WAI/intro/accessibility.php)u003c/pu003enu003cpu003e12.3 This Website contains the following features which should help users make the website more accessible:u003c/pu003enu003cp style="margin-left: 1cm;"u003ea) providing a sitemap;u003c/pu003enu003cp style="margin-left: 1cm;"u003eb) every content and decorative image has the ability to have alternative text added so if images are disabled or not appearing the user can see read what the image is displaying;u003c/pu003enu003cp style="margin-left: 1cm;"u003ec) tabbing through the Website is organised in a logical top down left to right order;u003c/pu003enu003cp style="margin-left: 1cm;"u003ed) clearly defined visible hover and focus (tab) state for each link;u003c/pu003enu003cp style="margin-left: 1cm;"u003ee) the ability to jump to the main content on the page by bypassing the top menu when you use the keyboard;u003c/pu003enu003cp style="margin-left: 1cm;"u003ef) HTML for lists, tables and quotes being coded correctly;u003c/pu003enu003cp style="margin-left: 1cm;"u003eg) the ability to navigate around the site and access all functionality by only using the keyboard;u003c/pu003enu003cp style="margin-left: 1cm;"u003eh) all fields and labels within forms including error messages, are clearly labelled and have the correct notations;u003c/pu003enu003cp style="margin-left: 1cm;"u003ei) the visual contrast combination of text and background colours meet the correct ratio so all text is easily read; andu003c/pu003enu003cp style="margin-left: 1cm;"u003ej) the Website is readable when large size text is used in Internet Exploreru003c/pu003enu003cpu003e12.4 At PizzaExpress we are committed to making our Website accessible to as many abled and less abled people as possible. We will continue to review, test and modify our Website for usability and accessibility issues using a combination of both manual and automated testing tools. These tools and techniques help us to aim towards meeting (where possible) the W3C guidelines as part of our ongoing commitment towards an accessible Website.u003c/pu003enu003cpu003eu003cstrongu003eu003cspan style="text-decoration: underline;"u003e13. Changes to our Privacy Policyu003c/spanu003eu003c/strongu003eu003c/pu003enu003cpu003eThis privacy policy can be changed by us at any time. If we change our privacy policy in the future, we will advise you of material changes or updates to our privacy policy by e-mail, where we are holding your e-mail address. We will not email you to advise of minor updates that will not materially impact you, but this policy will always state when it was last updated so you can check any changes that have been made.u003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eu003cspan style="text-decoration: underline;"u003e14. Complaintsu003c/spanu003eu003c/strongu003eu003c/pu003enu003cpu003eIf you are unhappy about our use of your Information, you can contact us at the address or e-mail address above. You are also entitled to lodge a complaint with the UK Information Commissioneru0027s Office using any of the below contact methods:u003c/pu003enu003cpu003eTelephone: 0303 123 11113u003c/pu003enu003cpu003eWebsite: https://ico.org.uk/concerns/u003c/pu003enu003cpu003ePost:u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;Information Commissioneru0027s Officeu003cbr /u003enu0026nbsp; u0026nbsp; u0026nbsp; u0026nbsp; u0026nbsp; u0026nbsp; u0026nbsp;Wycliffe Houseu003cbr /u003enu0026nbsp; u0026nbsp; u0026nbsp; u0026nbsp; u0026nbsp; u0026nbsp; u0026nbsp;Water Laneu003cbr /u003enu0026nbsp; u0026nbsp; u0026nbsp; u0026nbsp; u0026nbsp; u0026nbsp; u0026nbsp;Wilmslowu003cbr /u003enu0026nbsp; u0026nbsp; u0026nbsp; u0026nbsp; u0026nbsp; u0026nbsp; u0026nbsp;Cheshireu003cbr /u003enu0026nbsp; u0026nbsp; u0026nbsp; u0026nbsp; u0026nbsp; u0026nbsp; u0026nbsp;SK9 5AFu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu0026nbsp;u003c/pu003e" }'>

Go to Top